Benefit Contacts

Here is a list of your benefit providers, in case you need to contact them directly or access additional information from their websites.
View printer-friendly list of 2019 benefit providers »

Have Questions About... Company... Phone/Web... App...
Benefits
Medical Anthem Blue Cross Blue Shield Member Services Health Guide (Be Well Care Center) 1-844-390-4133 or anthem.com/capitalone
Prescription Drug CVS Caremark 1-877-210-3556 or caremark.com
Dental Delta Dental 1-844-344-8006 or deltadentalva.com
Vision Anthem Blue View Vision 1-866-723-0515 or anthem.com/capitalone  
Fertility and New Parent Benefits WIN Fertility


Milk Stork
1-844-323-7539 or winfertility.com/capital-one/

1-888-207-6909 or milkstork.com/capitalone
Flexible Spending Accounts HealthEquity (until April 30, 2019 for 2018 claims)


Starting January 1, 2019
Anthem Blue Cross Blue Shield
Member Services Health Guide
(Be Well Care Center)
1-844-341-4939, email memberservices@healthequity.com or myhealthequity.com

1-844-390-4133 or anthem.com/capitalone (Starting January 1, 2019)
Be Well Rewards Program (Incentive Program) RedBrick Health (Be Well Rewards Program) 1-844-894-WELL (844-894-9355) or MyRedBrick.com/BeWellBenefits

Apple
Android

Shopping for Care Castlight Health (Capital One Medical Plan Participants) 1-866-970-2314 or https://mycastlight.com/capitalone/ or support@castlighthealth.com
Telemedicine LiveHealth Online 888-LiveHealth (548-3432) or help@livehealthonline.com

Apple
Android

Life and AD&PL Insurance The Hartford 1-877-867-4790
Short-Term Disability Sedgwick 1-844-321-CAP1 or https://claimlookup.com/capitalone
Long-Term Disability Cigna 1-800-238-2125 or mycigna.com
401(k) Associate Savings Plan Capital One Retirement Savings Center
(Fidelity Investments)
1-800-854-4015 or netbenefits.com
Commuter Benefits WageWorks 1-877-924-3967 or wageworks.com  
Associate Stock Purchase Plan Equity Administrator EquityAdministrator@capitalone.com  
Educational Assistance EdAssist 1-855-789-3852 or https://capitalone.edassist.com/

Apple
Android

Adoption/Surrogacy Reimbursement Anthem EAP 1-855-383-7222 or anthemeap.com (login: Capital One)  
Employee Assistance Program Anthem EAP 1-855-383-7222 or anthemeap.com (login: Capital One)  
Back-up Child and Family Care Bright Horizons 1-877-242-2737 or go to careadvantage.com/capitalone
– User name: CapitalOne
– Password: Bewell

Apple
Android

College Coach College Coach 1-877-527-3550 or https://passport.getintocollege.com  
Other
Enrolling or Making Health and Welfare Benefits Changes Capital One Benefits Center
(Mercer Benefits Administration)
Access capitalonebenefitsite.com or contact the Capital One Benefits Center at 1-888-376-8836 (options 2, 2, 0)  
Enrolling or Making Benefit Changes to your 401(k) Participation (may be done at any time during the year) Capital One Retirement Savings Center
(Fidelity Investments)
1-800-854-4015 or netbenefits.com  
Open Enrollment (general questions and eligibility) Capital One Benefits Center
(Mercer Benefits Administration)
Call 1-888-376-8836 (options 2, 2, 0)  
Passwords (for help with Capital One Benefit Site passwords) Capital One Benefits Center
(Mercer Benefits Administration)
Call 1-888-376-8836 (options 2, 2, 0)  
COBRA Coverage and Enrollment Anthem Blue Cross Blue Shield 1-877-775-9393
benefitadminsolutions.com Click Select Anthem Blue Cross Blue Shield (Anthem) from dropdown